Genuine GN Netcom 9120 Replacement Battery (includes screwdriver) 14151-01

I've ordered from a lot of companies and I have never received better customer service in my life!!!!

I was pleasantly suprised that I was able to get replacement parts for my headset. Your representative was on top of my needs, new the product line and my package arrived as promised.

The candy in the box was a great touch. Now I am thinking I need to do something similar for my customers!

The product was easy to install, with directions and tools included. My headset is back to it's 10 hours of continuous call time!

9120 replacement battery pack has everything you need to replace the battery painlessly. The screw driver and extra screws was a great idea since most folks do not have tools this small. You can't beat Headsets.com service.

I ordered a new battery because the volume on my headset had gotten lower than it used to be. the new battery did not seem to effect the volume. at max volume it still is not very loud. i guess that means it is my hearing, getting old is a pain. guess my ears need a new battery instead. as for your company i wish there were more companies like yours. the customer service is exceptional no matter who answers the phone, i get quick service, nice people and all the products you sell you stand behind 1000% percent. you make me want to work for your company. in a way i do as i refer people to you when they have needs. thank you so much, jackie p.s. thanks for the tootsie rolls

I received the wrong product the first order, my issue, not yours, and your team expertly managed my request and I gush about your company to anyone who will listen. You are a fine example of how to conduct business!

The headset does not always reach full charge overnight even though I've confirmed it's properly seated on the charging base. The earpiece feels heavy on my ear after all day wear. The detachable earpiece does not hold the speaker snug to my head, so I use the overhead piece.